Refund and Return Policy

 

Effective Date: June 11, 2026

At URVON, customer satisfaction is important to us. We strive to provide high-quality fashion products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.

Refund and Return Policy

1. Eligibility for Return

Customers may request a return or exchange if:

  • The product received is damaged or defective.
  • The wrong product, size, or color was delivered.
  • The product has a manufacturing defect.
  • The item received is significantly different from the product ordered.

To be eligible for a return, the product must:

  • Be returned within 7 days of receiving the order.
  • Be unused, unwashed, and in its original condition.
  • Have all original tags, labels, packaging, and accessories intact.
  • Not show signs of wear, alteration, or misuse.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products purchased during clearance or final sale promotions.
  • Items damaged due to customer misuse, negligence, or improper care.
  • Products returned without original tags or packaging.
  • Customized or personalized products (if applicable).
  • Products returned after the applicable return period.

3. Exchange Policy

URVON offers exchanges subject to product availability.

You may request an exchange for:

  • Size issues;
  • Incorrect color delivered;
  • Defective products;
  • Incorrect items received.

If the requested replacement product is unavailable, customers may choose an alternative product of equal value or request a refund where applicable.

4. Refund Policy

Refunds may be approved under the following circumstances:

  • The ordered product is unavailable after payment confirmation.
  • A return request has been approved following inspection.
  • The wrong item was delivered and replacement is not possible.
  • The product received is defective and a replacement cannot be provided.

Refunds will not be issued solely because of a change of mind after the product has been used or if the product does not meet subjective preferences unrelated to defects or order errors.

5. Refund Process

Once the returned product is received and inspected, URVON will notify the customer regarding the approval or rejection of the refund request.

If approved, refunds will be processed through the original payment method whenever possible.

For Cash on Delivery (COD) orders, customers may be requested to provide valid bank or mobile financial service account details for refund processing.

6. Refund Timeline

Approved refunds are generally processed within:

  • 7–14 business days from the date of approval.

Actual processing times may vary depending on banks, payment gateways, or mobile financial service providers.

7. Return Shipping Charges

If the return is due to URVON’s error, including:

  • Wrong product delivered;
  • Defective or damaged product received;

URVON will bear the return shipping cost.

If the return is requested due to:

  • Size selection mistakes;
  • Customer preference changes;

The customer may be responsible for the applicable shipping charges.

8. Order Cancellation Policy

Customers may request order cancellation before the order has been dispatched.

Once an order has been shipped, it cannot be canceled and will instead be subject to this Return and Refund Policy.

URVON reserves the right to cancel any order due to:

  • Product unavailability;
  • Pricing errors;
  • Suspected fraudulent activity;
  • Incomplete customer information.

In such cases, any eligible payment received will be refunded.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To facilitate the review process, customers may be asked to provide:

  • Order number;
  • Photographs of the product received;
  • Description of the issue.

Failure to notify us within the specified timeframe may affect eligibility for replacement or refund.

10. Inspection and Approval

All returned products are subject to inspection by URVON.

URVON reserves the right to reject refund or exchange requests if the returned item does not meet the conditions outlined in this policy.

11. Contact Information

For return, exchange, or refund assistance, please contact us:

URVON
Phone: +880 1888-124171
Email: info@urvonbd.com
Website: URVON Official Website

 

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