Privacy Policy

Effective Date: June 11, 2026

At URVON, we value the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, communicate with us, or use any of our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

URVON is a Bangladeshi fashion brand that offers clothing and fashion products to customers throughout Bangladesh.

Business Information:

2. Information We Collect

We may collect different types of information from our customers, including:

a) Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Phone number
  • Email address
  • Shipping address
  • Billing address
  • Order details
  • Customer support communications

b) Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referral sources
  • Website usage data

c) Marketing Information

If you choose to receive promotional communications, we may collect your preferences related to:

  • Email marketing subscriptions
  • Promotional campaigns
  • Product interests
  • Customer feedback and survey responses

3. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing and delivering orders
  • Providing customer support
  • Managing returns, exchanges, and refunds
  • Sending order confirmations and updates
  • Improving our products and services
  • Personalizing customer experiences
  • Preventing fraud and unauthorized transactions
  • Conducting business analytics
  • Complying with legal obligations
  • Sending promotional offers and marketing communications (where permitted)

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website functionality
  • Measure marketing effectiveness
  • Provide a better shopping experience

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

URVON does not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share information with trusted service providers only when necessary, including:

  • Delivery and courier partners
  • Payment processing providers
  • Website hosting providers
  • Marketing and analytics service providers
  • Professional advisors and auditors
  • Government authorities or regulators when legally required

All such parties are expected to maintain appropriate confidentiality and security measures.

6. Payment Information

To process payments securely, we may use authorized payment gateways and financial service providers.

URVON does not store complete debit card, credit card, or mobile banking credentials on its systems unless required by applicable laws and handled through secure, compliant processes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Despite our efforts, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy;
  • Maintain business records;
  • Resolve disputes;
  • Enforce agreements; and
  • Comply with legal and regulatory requirements.

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Withdraw consent for marketing communications;
  • Request clarification regarding how your data is processed.

To exercise these rights, please contact us using the details provided below.

10. Marketing Communications

If you subscribe to our newsletters or promotional messages, we may send you updates regarding:

  • New arrivals
  • Product launches
  • Discounts and promotions
  • Seasonal campaigns
  • Company announcements

You may opt out of receiving marketing communications at any time by contacting us or following the unsubscribe instructions included in such communications.

11. Children’s Privacy

Our products and services are intended for general consumers and are not specifically directed toward children under the age required by applicable law to provide valid consent independently.

We do not knowingly collect personal information from children without appropriate authorization.

12. Third-Party Services

Our website may include links to third-party websites, applications, or services.

URVON is not responsible for the privacy practices, policies, or content of such third parties. We encourage users to review the privacy policies of any external websites they visit.

13. International Data Transfers

As our service providers or technology partners may operate from different jurisdictions, your information may be processed or stored outside Bangladesh. We take reasonable measures to ensure appropriate protection of personal information during such transfers.

14. Changes to This Privacy Policy

URVON reserves the right to modify or update this Privacy Policy at any time.

Any changes will become effective upon publication on our website. We encourage users to review this policy periodically to stay informed about how we protect their information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

URVON
Phone: +880 1888-124171
Email: info@urvonbd.com
Website: URVON Official Website

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